Privacy Policy

Your privacy is critically important to us.

Next Step Recovery
900 Hendersonville Rd Ste 203
Asheville, NC, USA 28803
(828) 350-9960

It is Next Step Recovery’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to (hereinafter, “us”, “we”, or “”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and Conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Website Visitors

Like most website operators, Next Step Recovery collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Next Step Recovery’s purpose in collecting non-personally identifying information is to better understand how Next Step Recovery’s visitors use its website. From time to time, Next Step Recovery may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Next Step Recovery also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on blog posts. Next Step Recovery only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Gathering of Personally-Identifying Information

Certain visitors to Next Step Recovery’s websites choose to interact with Next Step Recovery in ways that require Next Step Recovery to gather personally-identifying information. The amount and type of information that Next Step Recovery gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at to provide a username and email address.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.

Protection of Certain Personally-Identifying Information

Next Step Recovery discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Next Step Recovery’s behalf or to provide services available at Next Step Recovery’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Next Step Recovery’s website, you consent to the transfer of such information to them. Next Step Recovery will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Next Step Recovery discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Next Step Recovery believes in good faith that disclosure is reasonably necessary to protect the property or rights of Next Step Recovery, third parties or the public at large.

If you are a registered user of and have supplied your email address, Next Step Recovery may occasionally send you an email to tell you about new features, solicit your feedback, or keep you up to date with Next Step Recovery and our products. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Next Step Recovery takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information.

Aggregated Statistics

Next Step Recovery may collect statistics about the behavior of visitors to its website. Next Step Recovery may display this information publicly or provide it to others. However, Next Step Recovery does not disclose your personally-identifying information.


To enrich and perfect your online experience, Next Step Recovery uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Next Step Recovery uses cookies to help Next Step Recovery identify and track visitors, their usage of, and their website access preferences. Next Step Recovery visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Next Step Recovery’s websites, with the drawback that certain features of Next Step Recovery’s websites may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Next Step Recovery’s use of cookies.

Privacy Policy Changes

Although most changes are likely to be minor, Next Step Recovery may change its Privacy Policy from time to time, and in Next Step Recovery’s sole discretion. Next Step Recovery encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

HIPAA Compliance

Next Step Recovery is committed to the privacy of all of our residents and therapy clients. To that end, we strive to comply with the privacy rule of the Health Insurance Portability and Accountability Act of 1996 (HIPAA). This rule sets standards for covered entities, such as Next Step Recovery, to protect personal health information and allow an individual access to his or her protected health information.

Next Step Recovery has completed activities required for compliance with the privacy rule and has implemented policies and procedures necessary to protect the privacy of our members’ personal health information, as is our legal obligation.

HIPAA also requires that all payers be capable of performing transactions electronically if requested by providers, groups, or insurance companies; and that transactions must use a standard “HIPAA-compliant” format with regard to file formats, codes, identification numbers, etc. Examples of transactions that fall under these regulations include enrollment records, eligibility information, and payments.

Next Step Recovery has completed all internal system changes and processes to accept and handle the required electronic transactions.

The HIPAA regulations also include a security rule. Effective on April 21, 2005, the security rule set the standard to ensure the privacy of electronic protected health information. Next Step Recovery has implemented the requirements of the rule and continually monitors and manages the required security controls. This includes but is not limited to protocols for sharing protected health information across employees, partners, and government entities.  It also includes but is not limited to protocols for deleting protected health information from from both internal and third party databases. Next Step Recovery continues to implement new technologies that improve the security of infrastructure beyond the requirements of the HIPAA security regulation.

For more information, including requests for access to or deletion of your protected health information (PHI), please contact Next Step Recovery in writing.

Contact Information

Next Step Recovery
900 Hendersonville Rd Ste 203
Asheville, NC, USA 28803
(828) 350-9960
[email protected]

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